Frequently Asked Questions
Our comprehensive FAQ guide below answers questions about keeping your vehicle reliable, maintaining your new car warranty, or navigating high-voltage EV battery maintenance. If you don’t see answers to your specific questions, reach out to Shane at our Caloundra West workshop for upfront advice.
Do you service all EV brands or only Tesla?
Yes, we service and repair all major electric vehicle (EV) and hybrid electric vehicle (HEV) makes and models. While we regularly manage Tesla models, Shane Murty holds advanced certifications under the Australian National Training Framework (including AURSS00064 and AURSS00037) to safely diagnose and maintain vehicles from manufacturers like BYD, GWM, Kia, Hyundai, MG, Nissan, and Toyota.
How long does an EV battery diagnostic check or replacement take?
A comprehensive digital EV battery State of Health (SOH) diagnostic check takes approximately 1 to 2 hours. If a complete high-voltage battery module pack replacement is required, the turnaround time typically ranges from 1 to 2 days depending on parts availability. We always perform rigorous isolation testing and provide a complete transparent breakdown of the timeline before any work begins.
Do you offer mobile EV or hybrid roadside servicing?
No, we do not provide mobile vehicle servicing. We did provide this in the past, however, we now have a clean, specialised static workspace that allows us to complete complex high-voltage diagnostics, isolation interlock testing, and regenerative braking calibrations. This new workshop is on Exeter Way, Caloundra West and is custom-outfitted with the advanced diagnostic arrays and safety equipment. Book in for service now.
What’s your warranty on EV and mechanical repairs?
At Murty’s, all automotive repairs, diagnostic assemblies, and component installations come with a comprehensive statutory workmanship warranty. To guarantee total peace of mind for you and your family on the road, we utilise premium, industry-certified parts and strict manufacturer-compliant specifications. Contact Shane to discuss specific component duration parameters for your vehicle type.
General Servicing & Warranty FAQs
Will servicing my car at an independent workshop void my new car manufacturer warranty?
No, servicing your vehicle at Murty’s Auto & EV Centre will not void your manufacturer’s new car warranty. Under Australian Consumer Law (ACL), vehicle owners have a legal right to select their preferred licensed independent mechanical provider. Our logbook servicing satisfies all statutory warranty requirements, utilising qualified technician sign-offs and dealership-quality components with no corporate markups.
Do you service conventional petrol, diesel, and 4WD vehicles?
Yes, we are a full-service mechanical workshop handling petrol, diesel, 4WD, and commercial fleet vehicle platforms. Shane Murty has 3 decades of professional experience as a qualified mechanic with his core expertise anchored by a formal Certificate III in Automotive Engineering (CN0351) and a completed Mechanical Engineering Apprenticeship (Reg No. 200022573). We handle everything from basic engine oil flushes and air conditioning pressure tests to custom off-road dual-battery setups.
Still have questions?
If your specific technical question or mechanical issue isn’t covered in our list above, don’t hesitate to reach out. Drop Shane a line directly using our online contact form below, and we’ll get back to you as soon as possible with clear, honest answers.